1. Where do you ship to and how much does it cost?
The return shipment of all products is always free of charge for you. There are no hidden costs.
Our products typically ship from their respective facilities within 1-2 business days.
🚨 Update about the current COVID-19 situation:
We would like to give you an update about our current delivery. We are currently experiencing heavy delays in the delivery of packages with USPS across the United States. For affected packages the promised 20 working day time frame might be delayed by up to an additional month.
We are extremely sorry about this.
The reason behind this delay is the following:
We are shipping your order from Germany to the USA - these shipments are accumulated daily and sent to a hub in New York where they are handed over to USPS. Due to the current situation of local working restrictions and the lack of USPS personnel, the hub is currently overcrowded. This is the result of both the lifting of volume restrictions and the spike in COVID-19 cases, which limit personnel.
This also leads to great delays in scanning the packages - sometimes the tracking number can't be updated even though the package is already in New York.
I am sure you are aware of these issues as the media has covered them in detail as for example in this article by the Wall Street Journal
Unfortunately, there is very little we can do to support the New York hub. On average it takes us just 11 hours until your order is fulfilled in our warehouse and sent to New York. Most of the delays are then caused upon arrival.
We thank you for your understanding. Please let us know if you have any questions.
Of course for all orders you will still have your 100% Happiness Guarantee for 45 days from the date your order arrives in case you are not satisfied in any way.
Since we are so sure you’ll love MANIKO the Happiness Guarantee is also valid for used and partial products.
2. HOW IS MY ORDER SHIPPED?
Depending on the state you live in your order will be shipped with different local partners.
Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.
3. MY DELIVERY HAS DISAPPEARED - WHAT CAN I DO?
If there are any problems with your delivery please send us an email at email@example.com.
4. HOW DOES THE RETURN SHIPMENT WORK?
If you want to return your product, please contact our customer service at firstname.lastname@example.org. We will create a free return label for you.